Overview

We are committed to providing our valued customers with high-quality sewing machines and exceptional customer service. We understand that sometimes situations may arise where a refund is necessary. Please review our refund policy below to understand the conditions and procedures for requesting a refund.

1. Eligibility for Refund:

You may be eligible for a refund if you meet the following criteria:

1. The item must be purchased from Western Apparels (Pty) Limited.
2. The original invoice must be produced by the customer.
3. The product is returned within 10 days from the date of purchase.
4. The sewing machine is in its original, unopened, and unused condition.
5. All original accessories, manuals, and packaging are included.
6. The product is free from any signs of damage, wear, or alterations.
7. The product is returned for a valid reason.
8. We reserve the right to accept or reject the reason provided by the customer for returning his or her purchase and request a refund.

2. Refund Process:

To initiate a refund, follow these steps:

1. To request a refund, contact our customer support team by either visiting our shop or contacting us via e-mail at sales@western.co.bw or telephone on +267 3902474.
2. Please provide your original invoice, the reason for the refund, and any other relevant details.
3. Our customer support team will provide you with instructions on how to return the product. You are responsible for the return shipping costs.
4. Once we receive the returned sewing machine and verify that it meets the eligibility criteria, we will process your refund.

3. Refund Options:

Refunds will be processed in one of the following ways, based on your preference:
Original Payment Method: If the sewing machine was purchased using a credit card or other electronic payment method, the refund will be credited back to the same method.

4. Refund Timeframe:

The refund process typically takes 5-10 business days from the date we receive the returned product. The exact timeframe may vary depending on your payment provider and financial institution.

5. Exemptions:

Please note that the following situations are not eligible for a refund:

1. Sewing machines that have been used or are not in their original condition.
2. Returns requested after 10 days from the date of purchase.

Shipping and handling charges are non-refundable.

6. Warranty Claims:

If your sewing machine is found to be defective or malfunctions within the warranty period, please refer to our warranty policy for information on repair, replacement, or servicing.

7. Contact Information:

If you have any questions or need assistance with our refund policy, please contact our customer support team at sales@western.co.bw or +267 3902474.

At Western Apparels (Pty) Limited, your satisfaction is important to us, and we aim to provide you with the best products and service possible. We appreciate your trust in our products and are here to assist you with your purchases and any refund inquiries.