Damage of Sewing Machines and Accessories During Shipping

This disclaimer is intended to inform customers about the potential risks associated with the transportation of sewing machines and to outline the responsibilities of both the seller and the customer in such circumstances.

1. Acknowledgment of Risk:

Customers are advised to recognize that the transportation of sewing machines inherently involves certain risks. While we take every precaution to ensure the safe delivery of your sewing machine, there may be situations beyond our control that could lead to damage during transit.

2. Inspection upon Receipt:

Upon receiving your sewing machine, we strongly recommend that you carefully inspect the packaging for any visible signs of damage. If any external damage is noticed, please document it with photographs and make a note on the delivery receipt. This will aid in any potential claims against the shipping carrier.

3. Reporting Damage:

If you discover damage to your sewing machine upon unpacking it, please notify us immediately. We will require photographic evidence of the damage, as well as a description of the extent of the damage. This will assist us in addressing your concerns promptly.

4. Claims Process:

In the event that your sewing machine is damaged during transit, we will work with you to file a claim with the shipping carrier. Please be aware that the success of such claims is subject to the carrier’s terms and conditions.

5. Limited Liability:

Our liability for any damage that may occur during transit is limited to the terms and conditions set by the shipping carrier. Once the sewing machine or accessory leaves our premises, we are not liable or responsible for any damages beyond the control of our company or the carrier.

6. Proper Packaging:

We take all necessary steps to package sewing machines securely. In the event that you need to return the sewing machine, it is your responsibility to ensure it is adequately repackaged to prevent further damage during the return transit.

7. Refunds and Replacements:

Refund and replacements are determined on a case-by-case basis in accordance to the terms and conditions set by the shipping courier and in-line with our return and refund policies.

8. Customer Responsibility:

As a valued customer, your cooperation in promptly reporting any damage and providing necessary documentation is vital in ensuring the resolution of any transit-related issues. Failure to do so may affect our ability to address your concerns effectively.

By purchasing from us, you agree to these terms and conditions, acknowledging the potential risks associated with the transit of sewing machines. We strive to provide the best possible service and support to our customers and will work diligently to resolve any issues that may arise during the shipping process.